FAQ

 

  Why buy used CDs and DVDs?
    Compact Discs and DVDs are perfect items to buy used because they never wear out. A CD or DVD sounds or looks the same after the millionth play as it did when it was new. By purchasing used discs instead of new ones, you can get twice as much music or twice as many movies for half the price!


Is shopping online at The CD Exchange safe?
    Absolutely. Please read our Privacy Statement for more details about this.


Can I place an order without a credit card?
    Yes, we accept Paypal or money orders if you don't want to use a credit card. When you go through the check-out procedure, you will be given this option.


Will you sell or give out my personal information?
    We will NEVER sell or give out any of your personal information, including your email address.


How long have you been in business?
    The CD Exchange has been selling used CDs on the Web since 1994, long before most people had ever even heard of the World Wide Web. We began selling DVDs in 2000.


Do you sell new CDs & DVDs?
    No, we only sell previously-owned CDs & DVDs, but they're in like-new condition, and way cheaper. That's the whole idea!


Where do you get your CDs and DVDs from?
    All of our inventory came from our customers trading in their old CDs and DVDs for cash or store credit.


How do I know the CDs & DVDs aren't scratched?
    We visually inspect all CDs & DVDs before accepting them to be sure they are in excellent condition, and then clean them thoroughly. Most of them are indistinguishable from brand new ones. Since they are used though, some may have extremely minor (barely noticable) surface markings, but all discs are 100% guaranteed to play perfectly. If you ever get a CD or DVD from us that skips in your player, please contact us within 30 days and we will happily give you a prompt refund.


Do the CDs include books and back covers?
    Yes, always. And the DVDs always include the cover sleeve insert.


Do the CDs and DVDs come in cases?
    All CDs & DVDs shipped within the USA are in like-new cases, with all original literature included, and can be re-shrinkwrapped on request at no charge (just make this request in the Special Instructions box when you check out).  They are as good as new and perfectly suitable for gift-giving.

    All CDs & DVDs shipped outside the USA will be shipped without cases to save on shipping costs. Replacement cases should be readily available where you live for less than the additional cost of having us ship them to you. Of course, all original paperwork (booklet and back cover for CDs, outside cover insert for DVDs) will always be included with every item. Please see our
Shipping Rates & Information page for more information.


Are your CDs & DVDs guaranteed?
    Of course. We take great care to offer only CDs & DVDs that are in excellent condition, and we take great pride in how rarely our customers need to return something. Unfortunately, the world is an imperfect place, and there is a slim chance that a CD or DVD you buy from us will not play perfectly for you. No problem! Just contact us within 30 days for a prompt refund or exchange.


How often do you update your website?
    We add new arrivals weekly on Mondays.


What methods of shipping do you use?
    We offer the choice of Standard Shipping (7-14 days average) or Priority Mail (2-4 days average) for shipments within the USA. International shipments are always sent via Air Mail (5-15 days average, but can take longer).


How long will my order take to arrive?
    See above.


How much does the shipping cost?
    Shipping inside the USA is ABSOLUTELY FREE if your order is over $35. For orders smaller than that, or international orders, please see our Shipping Rates & Information page for details.


Is there any place you don't ship to?
    We ship anywhere on the planet.


If your question is not answered above, please contact us and we'll be glad to help.